You may return your Chantille Online purchase for a credit note or exchange. We do accept online returns instore. Returns or exchanges are accepted on items within 10 days from the date of shipment. Items returned outside this period will not be accepted.
Items must be in original condition and must not have been worn, altered or washed. All tags must remain in place. We suggest all items are tried on as soon as they are received to ensure you are able to return items within our returns timeframe.
Please try on shoes on soft surfaces before they are worn generally. We will not accept shoes returned with sole markings or scratches. The box must be returned with the shoes.
Gift Vouchers may not be returned and are valid for 1 year from the date of issue, and are valid for use online and instore.
For purchases made at Chantille both Online and Instore there are no refunds unless required by law. Returns other than for faulty items must be made within 7 days for either credit note or exchange, with proof of purchase. Returned garments must be in original condition and must not have been worn, altered or washed. All tags must remain in place. No refunds or exchanges on sale items unless faulty or required by law.